- Coordinate with department leads to schedule users' operating system upgrades.
- Set/adjusted a schedule for domain migrations that met 8,000+ users’ requests and satisfied IT timeline.
- Funnel infrastructure demand requests to the appropriate team.
Diversity, Inclusion, and Employee Engagement
- Led a "speed dating" intro event for IT employees. 90% of participants admitted they spoke to someone they hadn't met before.
- Drafted/shared a survey and the gameboard for a local IT Family Feud event. 1/3 local IT employees attended.
- Update the whiteboards in IT common areas biweekly with content about the lines of business, products, and upcoming events.